Política de reembolso

Traveling Bags Return & Exchange Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

Thank you for shopping with Traveling Bags, operated by Packablez LLC.

We appreciate your business and want you to shop with confidence.

Our goal is simple: to help you find the right luggage, bags, backpacks, and travel gear for your adventures. If your purchase isn't exactly what you expected, we're here to make the return or exchange process as easy and straightforward as possible.

Our Promise to You

We believe buying premium travel gear should be worry-free.

If you need a different size, color, or style, we'll do everything we reasonably can to help you exchange it. If there's a problem with your purchase, we'll work with you to make it right quickly and fairly.

We want you to be excited about your purchase—and confident shopping with Traveling Bags.

30-Day Return Policy

Most new, unused merchandise may be returned within 30 days of the original purchase date, subject to the guidelines below.

Eligible Returns

To qualify for a refund:

The item must be returned within 30 days of purchase.
The item must be unused and in the same condition in which it was received.
All original tags, packaging, manuals, accessories, and components must be included.
Luggage, backpacks, bags, travel accessories, and personal care items must show no signs of use.

Please Note

Luggage, bags, and backpacks that have been used for travel, checked with an airline, or show signs of use are no longer considered new merchandise and may not qualify for a refund.

Items returned in used, damaged, or incomplete condition may receive a reduced refund or may be refused.

Exchanges

Need a different size, color, or model?

We're happy to help.

If you'd prefer an exchange instead of a refund, we'll work with you to find the item that's right for you.

The $5.00 restocking fee is waived for eligible exchanges.

Customers are responsible for any price difference between the original and replacement item. If the replacement item costs less, we'll refund the difference to your original payment method.

Our knowledgeable travel specialists are always happy to help you select the right replacement.

Restocking Fee

A $5.00 restocking fee will be deducted from the refund for each eligible returned item.

This fee helps offset a portion of the costs associated with inspecting, processing, cleaning (when applicable), repackaging, and restocking returned merchandise so we can continue offering a fair and customer-friendly return policy.

The restocking fee does not apply if:

We shipped the wrong item.
Your item arrived damaged due to our error.
Your item is defective upon arrival.

Return Shipping

For your convenience, Traveling Bags can provide a prepaid return shipping label.

The cost of the return shipping label, along with the applicable $5.00 restocking fee, will be deducted from your refund.

You're also welcome to return eligible merchandise at our New Berlin, Wisconsin retail store to avoid return shipping charges.

Original shipping charges are non-refundable.

Partial Refunds

Returns that are missing original packaging, tags, accessories, or show signs of use may receive a reduced refund.

As a general guideline, merchandise returned without original tags or in less-than-new condition may have its refund reduced by up to 50%, depending on its condition.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Monogrammed merchandise
Final Sale or Clearance merchandise marked Final Sale
Opened puzzles and games
Framed artwork and prints
Gift cards
Any item specifically identified as non-returnable at the time of purchase

If a monogrammed item is accepted for return under an approved exception, an additional fee (typically $15–$20) may apply to cover the cost of removing the personalization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Whenever possible, please photograph the damage and retain the original packaging until we've had an opportunity to review the issue.

We'll work quickly to replace the item, exchange it, or issue a full refund if the issue was our responsibility.

Refund Processing

After your return is received, our team will inspect the merchandise.

Once approved, your refund will be issued to your original payment method.

Most credit card refunds appear within 5–10 business days, although processing times vary by financial institution.

The Traveling Bags Fit Guarantee

Buying luggage online can be challenging—but it doesn't have to be.

Our goal isn't simply to sell you luggage. Our goal is to help you find the right luggage for the way you travel.

If the size, style, features, or functionality aren't exactly what you expected, contact us before your next trip. Our experienced travel specialists will gladly help you find a better solution whenever possible.

Whether you shop online or visit our New Berlin store, we're committed to helping you Travel Smarter. Travel Better. Travel with Confidence.

Frequently Asked Questions

Can I exchange an item instead of returning it?

Absolutely! We encourage exchanges whenever possible. If you simply need a different size, color, or model, we'll be happy to help. The $5.00 restocking fee is waived for eligible exchanges.

How long do I have to return an item?

Most eligible merchandise may be returned within 30 days of the original purchase date.

Who pays for return shipping?

We can provide a prepaid return shipping label, and its cost will be deducted from your refund. You may also return eligible items to our New Berlin store to avoid return shipping charges.

Is there a restocking fee?

Yes. A $5.00 restocking fee applies to most returned items.

The fee is waived for approved exchanges and for merchandise that is defective, damaged upon arrival, or shipped incorrectly by Traveling Bags.

Can I return luggage after I've traveled with it?

Generally, no.

Luggage that has been used for travel, checked with an airline, or shows signs of use is no longer considered new merchandise and typically does not qualify for a refund.

Can I return a personalized or monogrammed item?

Custom or personalized merchandise is generally not eligible for return.

Can I return a gift?

Yes. Please contact us, and we'll work with you to determine the best available options based on the original purchase information.

What if my order arrives damaged or I receive the wrong item?

We'll work quickly to replace the item, exchange it, or issue a refund when appropriate.

How long does it take to receive my refund?

Most refunds are processed within a few business days after your return is inspected. Credit card refunds generally appear within 5–10 business days.

Can I return an online purchase to your retail store?

Yes! Eligible online purchases may be returned at our New Berlin retail store, which can help speed up the process and eliminate return shipping charges.

Do your products include a manufacturer's warranty?

Many of the premium brands we carry offer outstanding manufacturer warranties, including several with lifetime warranties.

Warranty coverage varies by brand and product. If you ever need assistance, we'll gladly help explain your coverage and assist with the warranty process.

Why should I buy from Traveling Bags instead of a big-box retailer or online marketplace?

At Traveling Bags, you're getting much more than just a product.

Our experienced travel specialists take the time to understand how you travel so we can recommend luggage and travel gear that best fits your needs. We carefully select trusted brands known for their quality, durability, and value, and we're here to support you before and after your purchase.

I'm planning a trip but don't know what luggage or travel gear I need. Can you help?

Absolutely!

Whether you're planning a weekend getaway, a cruise, an international vacation, a business trip, or sending a student off to college, our travel specialists are happy to help.

We'll recommend the right luggage, backpacks, travel accessories, packing solutions, and travel essentials based on your destination, airline requirements, travel style, trip length, and budget.

Our goal isn't to sell you the most expensive product—it's to help you find the right product for the way you travel.

Need Help?

If you have questions about a return, exchange, warranty, or selecting the right travel gear, we'd love to help.

Traveling Bags

📧 Email: Admin@TravelingBagsMKE.com

📞 Phone: (414) 817-0222

📍 Visit Us: New Berlin, Wisconsin

Our Commitment

Every traveler is different, and every trip is unique.

At Traveling Bags, we're committed to providing exceptional products, honest advice, and outstanding customer service before, during, and after your purchase.

Thank you for choosing Traveling Bags. We appreciate your business and look forward to helping you Travel Smarter. Travel Better. Travel with Confidence.